Shipping Policy

IF THE DELIVERY IS LOST OR SEIZED, WE WILL COVER THE COSTS OF RESHIPMENT

At Verity Horology, we are committed to providing an exceptional shopping experience, including fast, reliable, and secure shipping for all orders.

Shipping Details

Please ensure that your shipping information is accurate and complete when placing an order. We cannot be held responsible for delays or additional reshipment costs caused by incorrect shipping details.

In the rare event that a package is seized, a replacement shipment will be provided once valid proof of seizure is received.

Customs Duties and Import Fees

Customers are responsible for any applicable customs duties, taxes, or import fees. To minimize the risk of extra charges, we label all packages as low-value “Gifts.”

Shipping Time

All products are shipped directly from our Hong Kong warehouse using trusted international carriers.

• Processing Time: 3–6 business days (may be longer for high-demand items).

• Shipping Duration: 15–20 business days on average, depending on destination and carrier.

• Some regions may experience longer delivery times due to customs clearance or logistical delays.

Tracking Information

Once your order is fulfilled, you will receive a tracking number via email and SMS.

• Please allow up to 5 days for tracking information to appear on the carrier’s website.

• Clearance delays may occur in certain countries, which may impact delivery times.

Shipping Costs

Shipping fees are calculated at checkout and depend on the carrier and destination zone. We strive to provide the most competitive and transparent shipping rates for our customers.

At Verity Horology, we aim to make your shopping experience seamless and enjoyable. If you have any questions or concerns about your order or shipping, please contact our customer support team at support@verityhorology.shop.