Privacy Policy

Effective Date: 21 May 2023

At Verity Horology, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website or make a purchase. By using our website, you agree to this Privacy Policy.

Who We Are

Throughout this policy, “we”, “us”, or “our” refers to Verity Horology, the data controller for this website. Our registered office is in Hong Kong.

This Privacy Policy should be read alongside any other notices we provide when collecting or processing your personal data. We may update this Privacy Policy from time to time, and all changes take effect 30 days after posting. Material changes will also be communicated via email.

If you are under 18, you must obtain parental or guardian consent before using our website, registering an account, or making a purchase.

Personal Data We Collect

We collect only the information necessary to provide our services and complete transactions. This includes:

• Purchase Information: Name, billing & delivery address, payment details, phone number, and email address.

• Account Registration: Name, email, password, country, IP address.

• Customer Service: Any information you provide when contacting us to resolve issues.

• Browsing Data: Pages visited, interactions, and activity on our website.

• Marketing Consent: If you opt-in, we may use your data for promotional communications.

• Gift Purchases: Name and contact information of the recipient, used only to fulfill the order.

• Call Recordings: Calls may be recorded for training and fraud prevention purposes.

Cookies and Online Tracking

We use cookies and similar technologies to enhance your website experience, remember your preferences, and analyze website usage. Cookies allow us to deliver personalized content and improve our services. You can manage cookies through your browser settings.

How We Use Your Data

Your information may be used for:

1. Fulfilling and delivering your orders.

2. Account management and customer support.

3. Payment processing and fraud prevention.

4. Marketing, including newsletters, offers, and product updates (if you opt-in).

5. Analysis of website usage and service improvements.

6. Legal compliance and risk management.

Saved payment details are shared only with our payment processor to complete your transactions.

Sharing Your Data

We may share your information with:

• Companies within our Verity Horology Group for business purposes (marketing, product recommendations, analytics).

• Trusted third-party service providers (payment processors, couriers, marketing platforms).

• Regulatory or law enforcement authorities if required by law.

We do not sell your personal data to unrelated third parties.

International Data Transfers

Your data may be transferred and processed outside the European Economic Area (EEA). We take appropriate steps to ensure your data is protected in accordance with applicable privacy laws.

Marketing Opt-In and Opt-Out

You may choose to receive marketing communications via email, SMS, or direct mail. You can unsubscribe at any time using the links provided in our messages or by contacting our customer service at support@verityhorology.shop.

Data Security

We implement reasonable technical and organizational measures to protect your personal data. This includes SSL encryption for transactions and secure storage to prevent unauthorized access, use, or disclosure.

Links to Other Websites

Our website may contain links to third-party services (e.g., PayPal, Stripe). These sites have their own privacy policies. We are not responsible for their practices, and you use these services at your own risk.

Complaints and Updates

If you have concerns about how we handle your personal information, please contact us at support@verityhorology.shop. We may update this Privacy Policy periodically, so we encourage you to review it each time you visit our website or provide personal information.